Hosting and Email FAQs

Domain FAQs

How can I determine if a domain name is available?

Use the ‘Domain Search’ feature on our domain name search page. If the domain name is available, you can proceed to purchase it.

Which domain extensions does ooweboo register?

We facilitate the registration of a number of domain extensions via third-party registrars.

What is domain propagation?

Domain propagation is the process whereby nameservers update across the Internet to reflect a change in a domain’s DNS record.

Can I register a domain name now for use at a later date?

Domain names are a limited resource. If there is a domain name that suits your business, you should register it. You can upgrade to a hosting package later.

If ooweboo registers my domain, who will the legal domain owner be?

Technically, domains are never owned but are leased from a registry on an annual basis, giving the registrant legal right to the use of the domain.

Email FAQs

How do I create a new email address?

Follow our step-by-step guide to set up new email addresses (mailboxes or accounts) or mail aliases for your domain via our control panel.

How do I set up my email?

We provide easy-to-follow visual guides with step-by-step instructions on how to set up and troubleshoot your email program.

How do I enable SSL/TLS mail encryption?

Instructions on enabling SSL/TLS mail encryption are available in our Help Centre.

Should I use POP or IMAP?

We clarify the debate around POP vs IMAP. Use POP if you always access your mail on only one device. Use IMAP if you access your mail on multiple devices

How can I manage spam filtering?

Guidance on managing spam filtering is available in our Help Centre.

Cloudbric WAF FAQs

What is Cloudbric WAF?

Cloudbric WAF is a security service that provides comprehensive protection against website attacks and vulnerabilities.

What is a Web Application Firewall (WAF)?

A web application firewall (or WAF) filters, monitors, and blocks website traffic to and from a website.

Will Cloudbric WAF fix my hacked website?

Cloudbric WAF focuses on protection and prevention and not the cleaning of already compromised websites. You can have it cleaned by a reputable website developer or website cleaning service.

Why should I use Ooweboo's Cloudbric WAF service?

Cloudbric WAF does not have any public African nodes that can be used directly; therefore, website speed will be significantly impacted as your site will be served via Asia. Customers making use of Cloudbric WAF with ooweboo will not experience this delay as everything will be hosted locally and will be much faster.

Will Cloudbric WAF work with a custom SSL/TLS certificate?

If you would like to use your own SSL/TLS certificate instead of the free Let’s Encrypt SSL/TLS certificate, please provide us with both the certificate and key files via email.

Colocation FAQs

Is a PDU included in the rack setup?

We provide two standard, ‘Dumb’ Power Distribution Units (PDU) per rack.

How is connectivity presented to our rack?

Connectivity to your rack will be presented via CAT6 UTP (Unshielded twisted pair).

What temperature is maintained within the Pod?

The temperature within the Pod is maintained at 18-27 degrees Celsius.

What measures should colocation customers take regarding server airflow?

Ensure there is no obstruction in front of the air intake of the server, proper cable management practices are implemented, the server exhausts its heat towards the rear of the rack, and all server fans are in optimal working condition.

What is the purpose of the additional power feed provided?

The additional feed is provided for redundancy purposes only and should not be used for additional power capacity. 

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