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How to Sync Sent Mail Across Devices

This tutorial will show how to sync your Sent mail so that emails sent on one device reflect in the Sent items of any other devices using that same email account.

Introduction

Managing your sent mails can be much easier if you synchronise them into one folder. To do this:

  1. Set up IMAP for mail on your server.
  2. Ensure that you have a Sent folder on the server:
    • Check in Webmail if a Sent items folder exists.
      • If not, click on the settings/cog icon, select Folders, then tick Sent to subscribe.
      • If there is no Sent folder, then send a quick test email from Webmail. This will generate a Sent items folder that Outlook and Mac mail, etc. can reference.
  3. Configure the mail applications to recognise the Sent folder so that all your sent mails are directed to that folder.

Usually, the configuration happens automatically when you set up your email address in the mail programme, creating a folder labelled Sent Messages. In some cases, however, the email sync programme may default to saving the sent mails locally on your computer instead of saving them on the server. In these cases, you’ll have to set up the folder manually in order to sync the sent mails.  The main advantage of synchronising your emails on the server is that it allows you to access the mails on any device.

Manual set up should be a final resort and should be done if the auto sync fails.

  • Outlook 2007 and 2010 have account settings that will let you choose whether or not to save sent mail in a folder called Sent Mail
  • Outlook 2013 automatically saves your sent mails in the Sent Items file
  • For Gmail users, there’s a Gmail IMAP that automatically saves the sent mails to Sent file.

When the server tries to determine the folder and fails, here are a few guidelines to help you sync the sent mails manually in Outlook:

Change where sent messages are saved when using an IMAP email account

  1. On the File menu, click Account Settings > Account Settings.
  2. Select an email account that is not an Exchange account, and then click Change.
  3. Click More Settings.
  4. In the Internet email Settings dialog box, click the Sent Items tab.
  5. Click Save sent items in the following folder on the server, expand the folder list, and then click a folder.

Or, to choose a custom folder for saving your sent items, click Save sent items in the following folder on the server, and then click New Folder or More Folders.

Subscribe to a Folder in Outlook

  1. Open the Outlook email client.
  2. Right-click on the Inbox folder (if you’re using Outlook 2007, right-click on the mail account).
  3. Select IMAP Folders.
  4. Untick the box that says ‘when displaying hierarchy in Outlook, show only subscribed folders‘ so that all folders are visible, not only the subscribed ones.
  5. Click on query.
  6. Select the folders that you are not subscribed to.
  7. Click Subscribe (one by one).
  8. Click OK to close the dialogue boxes.

Subscribe to an Outlook Folder on an Apple Device

You can sync your IMAP email account settings from an Apple device; an iPhone, an iPod or a Mac device. Unlike the case with other devices, you must define the IMAP path prefix when using an Apple device.

To set the IMAP path prefix:

  1. Click on Settings (mobile) or System preferences (desktop).
  2. Click on Mail (mobile) or Internet Accounts (desktop).
  3. Select the relevant Account.
  4. Click Advanced.
  5. Click IMAP (if applicable).
  6. Set the Path prefix by typing INBOX.
  7. Save and your folder will appear.

Outlook 2013 and Outlook 2016 may not find the correct folder to save the sent mails. When this happens, it will automatically create a folder called Sent (this computer only) – but this folder won’t sync the sent mails with the server.

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