In this guide we will go through some common mail problems and how to solve it
Browse to any website to see if you have a connection (e.g. google.com). If you’re reading this article from the computer or device with the trouble email, then your internet connection is fine.
Try to access your email with Webmail. If you can’t log in, and you’re sure that your email address is correct, then you probably have a password error. Please check that the you’re entering is correct.
Some common errors during setup
DNS propagation will need to complete before the email is fully active, as the incoming and outgoing server names (mail.yourdomain and smtp.yourdomain) will not be found. Alternatively, the IP address can be used instead of the server names until propagation has completed – which can take up to 72 hours.
It’s a good idea to set up your new email addresses before the domain has been transferred, while still maintaining the previous email setups. In this way you can avoid losing any email during the transfer process, while email may be delivered to both the old and new hosting servers. The names of the incoming server (mail.yourdomain) and outgoing server (smtp.yourdomain) will need to be temporarily replaced with the IP address of the hosting server. If there are issues with mail after the transfer and propagation has completed, it is possible that MX records from the previous host are interfering and need to be corrected.
Is your mail suddenly giving errors, possibly after an update? Take note of the following advanced settings:
Check that these settings are saved by exiting the Accounts tab and then re-opening and confirming that the settings are still correct – unfortunately these settings often revert back on exit.
Check your Outgoing SMTP server settings, particularly:
Check your Incoming Server settings:
